Fieldtrip (@stayfieldtrip) is a luxury hospitality + real estate firm specializing in the acquisition, development, and management of premium branded short-term rentals. We aspire to be the leading boutique hospitality brand in the luxury short-term rental space, currently operating over $100M in assets, with an additional $50M+ in homes, boutique hotels, and glamping projects in development. Our collection includes the world-famous Invisible House, as well as one of the nation’s largest purpose-built short-term rental portfolios. We own or exclusively manage the assets in our portfolio, selectively partnering with family offices, investment firms, developers, and homeowners who share our vision and seek to be part of our curated collection.

Hospitality is at the core of what we do. Our properties are professionally designed to the Fieldtrip brand standard, allowing us to scale and operate our portfolio like a distributed full-service boutique hotel. At each destination, our professional local teams facilitate a seamless and unique experience for our discerning travelers by ensuring that our homes are in perfect condition and prepared for our guests’ specific needs. Our Experience Curation team, dedicated concierge, and 24/7 Guest Experience team provide prompt support and curate bespoke travel experiences and immersive activities. The quality of our white-glove service is evident in our 2000+ 5-star ratings.

POSITION SUMMARY:

We’re looking for an energetic, reliable, and experienced vacation rental guest experience/guest service associate who can join our remote team as a member of our Guest Experience department. Working under our Head of Guest Experience, you’ll be assigned to a shift working from 6 am to 3 pm Los Angeles time, five days a week. There are opportunities for working six days a week if desired.

During your shift, you will be responsible for performing various vacation rental guest experience tasks, including:

• guest communications
• reservation inquiries and bookings
• reservation folio audits
• guest concierge management
• resolutions case management
• and other guest experience-related administrative tasks.

Using a hotel analogy, this virtual assistant position is a combination of hotel front desk and reservationist with some elements of concierge and resolutions. The position requires meticulous attention to detail, excellent written and verbal English communication, superior organizational skills, and unparalleled calmness, politeness, and caring.

The position will involve heavy use and administration of the Streamline property management system, Slack, Breezeway task management platform, Front communications platform, and Monday.com. We need a self-starter who sets an example of work agility and productivity while being obsessed with high-quality guest service. You must be capable of learning quickly and comfortable jumping right in.

After a week of indoctrination training, the remainder of our training will be On-the-Job (OJT) based. If you are timid or prefer slow-paced work, please don't apply. We are a fast-paced, growing company, and we need production from every member of the team.

There is a lot of opportunity for growth and we frequently promote within. Competitive comp packages and benefits are included for the right candidate.

RESPONSIBILITIES:

• Respond to guest reservation inquiries via email, text, and phone through the Front communications platform, meeting our Service Level Agreements (SLAs).
• Interact with booked guests prior to, during, and immediately following their stay to answer their questions (usually by text or email, but sometimes via phone).
• Coordination with local market field operations managers for in-stay guest inquiries or issues.
• Assist with resolution and guest damage cases.
• Assist in creating and maintaining accurate property listings on all Online Travel Agencies (OTAs).
• Track and update our property and guest tasks in Monday.com and Breezeway.
• Assist with guest concierge requests or perform online research to answer guests' questions regarding local recommendations or services.
• Do whatever it takes to ensure a 5-star guest experience!

QUALIFICATIONS:

• Must have excellent English skills, both written and verbal.
• Must have at least 3 (preferably 5+) years of experience working in the short-term rental space doing both guest experience and administrative work.
• Must have experience working with a US, Canadian, Australian, or UK-based employer.
• Previous management experience is strongly preferred. We are looking to grow future managers.
• Experience with Streamline Property Software is strongly preferred.
• Experience with Airbnb, HomeAway/VRBO is strongly preferred.
• Experience with Google Suite, Monday.com, and Slack is highly preferred.
• Experience with Breezeway software platform is a plus.

COMPENSATION & BENEFITS:

Monthly Salary: $800-1000

Bonus Details: 13th month bonus

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance

IMPORTANT: 

Please read the instructions carefully before applying.

This role requires strong attention to detail—and that begins with how you apply.

To be considered, all required materials must be submitted in full at the time of application. 

Incomplete submissions will not be reviewed.

If you’re not yet ready to submit all items, we kindly ask that you wait until you are. 

This ensures fairness and helps us keep the process efficient for everyone.

Fieldtrip (@stayfieldtrip) is a luxury hospitality + real estate firm specializing in the acquisition, development, and management of premium branded short-term rentals. We aspire to be the leading boutique hospitality brand in the luxury short-term rental space, currently operating over $200M in assets, with an additional $50M+ in homes, boutique hotels, and glamping projects in development. Our collection includes the world-famous Invisible House, as well as one of the nation’s largest purpose-built short-term rental portfolios. We own or exclusively manage the assets in our portfolio, selectively partnering with family offices, investment firms, developers, and homeowners who share our vision and seek to be part of our curated collection.

Hospitality is at the core of what we do. Our properties are professionally designed to the Fieldtrip brand standard, allowing us to scale and operate our portfolio like a distributed full-service boutique hotel. At each destination, our professional local teams facilitate a seamless and unique experience for our discerning travelers by ensuring that our homes are in perfect condition and prepared for our guests’ specific needs. Our Experience Curation team, dedicated concierge, and 24/7 Guest Experience team provide prompt support and curate bespoke travel experiences and immersive activities. The quality of our white-glove service is evident in our 3000+ 5-star ratings.

POSITION SUMMARY:

We are looking for a full-time Listings Manager to serve as the expert in ensuring vacation rental properties are effectively marketed across multiple booking channels. This includes creating and managing engaging property listings, integrating the PMS with Online Travel Agencies (OTAs), and ensuring all listings are accurate and up-to-date at all times. This role requires a detail-oriented individual with excellent organizational and communication skills, with experience in revenue management being a plus.

RESPONSIBILITIES:

• Create and Manage Listings: Write compelling and accurate job listings for new vacation rental properties. 
• OTA Integration: Ensure listings on various OTAs (such as Airbnb, VRBO, Booking.com, etc.) are integrated and synchronized with the channel manager.
• Ensure Listing Accuracy: Regularly review and update property listings to ensure accuracy and completeness in the copy, photos, amenities, and other settings.
• Optimize Listings: Use data and feedback to optimize listings for maximum visibility and bookings.
• Coordinate Onboarding Process: Work closely with the operations team to gather necessary information and ensure a smooth onboarding process.
• Quality Assurance: Conduct regular audits of listings to maintain high standards and identify any discrepancies.
• Collaborate with Teams: Work collaboratively with marketing, sales, and guest service teams to ensure consistency and quality across all platforms.
• Monitor Performance: Track and analyze listing performance to make data-driven improvement decisions.

QUALIFICATIONS:

• Must have excellent English skills, both written and verbal.
• Must have the ability to solve technical setup problems through relentless use of resources, tenacity, and attention to detail.
• Must have at least 2 (preferably 3+) years of experience working in the short-term rental (AirBNB) space, ideally in a listings management role, but with guest experience management or remote operations management at a minimum.
• Must have experience working with a US, Canada, Australia, or UK-based employer.
• Must have experience managing processes.
• Must have experience with online travel agency platforms such as AirBnB, VRBO, Marriott HVMI, etc.
• Experience with Streamline, Guesty, or equivalent reservation management system strongly preferred.
• Experience with Microsoft Office, Google Suite, Monday.com, and Slack highly preferred.
• Position is full time (40-45 hours/week).

COMPENSATION & BENEFITS:

Monthly Salary: $900-$1100

Bonus Details: 13th month bonus

Benefits:

• Health insurance
• Paid time off such as PTO, sick days, and vacation days

IMPORTANT: 

Please read the instructions carefully before applying.

This role requires strong attention to detail—and that begins with how you apply.

To be considered, all required materials must be submitted in full at the time of application. 

Incomplete submissions will not be reviewed.

If you’re not yet ready to submit all items, we kindly ask that you wait until you are. 

This ensures fairness and helps us keep the process efficient for everyone.

Compensation: $30-35 depending on experience

About FIELDTRIP: 

Fieldtrip (@stayfieldtrip) is a luxury hospitality + real estate firm specializing in the acquisition, development and management of premium branded short-term rentals. We aspire to be the leading boutique hospitality brand in the luxury short-term rental space, currently operating over $200M in assets, with an additional $50M+ in assets under development. Our collection includes the world-famous Invisible House, as well as one of the nation’s largest purpose-built short-term rental portfolios. We own or exclusively manage the assets in our portfolio, selectively partnering with family offices, investment firms, developers and homeowners that share our vision and seek to be part of our curated collection.

Hospitality is at the core of what we do. Our properties are professionally designed to the Fieldtrip brand standard, allowing us to scale and operate our portfolio like a distributed full-service boutique hotel. At each destination, our professional local teams facilitate a seamless and unique experience for our discerning travelers by ensuring that our homes are in perfect condition and prepared for our guests’ specific needs. Our Experience Curation team, dedicated concierge, and 24/7 Guest Experience team provide prompt support and curate bespoke travel experiences and immersive activities. The quality of our white-glove service is evident in our 4000+ 5-star ratings.

What We’re Looking For: 

We’re looking for an energetic, reliable and experienced field operations manager who can join our local operations team in our new Tucson market. Working under our VP of Operations, you’ll be responsible for managing several aspects of vacation rental operations including inspections, asset turnover workflows, branding, supply chain, local guest services, maintenance, vendor relations, and housekeeping quality control. The position requires excellent communications, teamwork, planning, and project management skills. The position also requires visiting properties on a regular basis in the performance of basic duties. We need a self-starter who leads by example and creatively solves problems. You must be capable of thinking big-picture as well as functional details and be willing to roll your sleeves up to support guests, owners and other stakeholders. You will also serve as our brand ambassador for the Tucson market and instill a passion for delivering exceptional guest service and experiences.

Job Description: 

• Manage ground operations of our Tucson properties under the direction of the VP of Operations. 
• Inspect properties to ensure brand standards are maintained, evaluate maintenance, grounds, and housekeeping operations.
• Review/audit property administrative and maintenance areas to ensure compliance with established policies and procedures.
• Ensure exceptional guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion.
• Proactively identify issues that arise and independently solve problems.
• Lift, move, unpack and do the more “unglamorous” side of supply chain support for properties.
• Coordinate and manage housekeeping and maintenance tasks.
• Perform other duties as assigned.
• Must be located in the Tucson, AZ, preferably within 15 minutes of the Cataline Foothills area.  

What You’ll Bring:

• Career-oriented, highly motivated, responsive and reliable.
• 3+ years of experience in short-term rental or hotel operations (Highly preferred).
• Hospitality experience (Highly preferred).
• Bachelor or Associates Degree or job experience that required analytical skill sets (preferred).
• Ability to work in a team environment or work independently.
• Project management experience (preferred).
• Knowledge of basic residential mechanical systems like HVAC, electrical, plumbing, pool systems, and well systems (preferred). 
• Self-starter mentality.
• Ability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs. 
• Ability to work well under pressure in a fast-paced environment.
• Highly confident in navigating various tech/management applications on desktop, laptop and mobile devices. 
• Positive attitude and a passion for the vacation rental industry.
• Reliable car, a valid driver's license, and the willingness to travel regularly within the designated area.
• Ability to lift and move heavy objects and perform manual tasks. 
• Legal right to work in the United States. 
  
  Benefit: Healthcare Benefits